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VoIP Solutions Technician


C'est un Contrat job à Sherbrooke, QC publiée le juin 4, 2021.

Position: Full-time, permanent.

Start date: As soon as possible.


Here's what we do and why we do it.

Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/.


Here's how you will contribute to the success of the company.

Our team goal is to solve our clients' IT issues. You will contribute to this goal by doing the  implementation, maintenance, sales and partner support for VoIP solutions. You must be able to master VoIP networking concepts and best practices.


Here's what your day-to-day will look like in this role.

  • Participate in the conception, architecture, development and implementation of VoIP solutions
  • Identify, diagnose and resolve incidents affecting the platform and applications quickly and efficiently
  • Collaborate with other departments that are in charge of systems support
  • Report on and analyze the performance and capacity of the VoIP services


Here's what you need to have and master to get the job.

If you have at least half, you have a great chance to receive a call from us.

  • College diploma in a field related to Information Technology
  • Demonstrated experience in voice-integrated/VoIP systems
  • Experience and knowledge of VoIP protocols (i.e., SIP, RTP, etc.), NAT technology and traffic in real time
  • Advanced knowledge of network protocols and TCP/IP, as well as routing and switching concepts
  • Advanced knowledge of configurations for Session Border Controller, Registrar, Proxy and PBX, as well as system management and activation
  • Experience with T1/E1, xDSL, ADSL, Wireless, Fax, analog, digital and VoIP configurations
  • Experience configuring the following VoIP equipment (router, switch, IP telephones, software telephones and various accessories)
  • Bilingual (English and French) is essential


If you have these skills, you will fit right in with us.

Communication skills – Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it’s internal clients, external clients or your teammates).

Organization and resourcefulness – Why? Because we don’t believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands on.

Problem-solving skills – Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes. You will then explore and implement the most efficient and logical solutions.

Adaptability – Why? Because our industry constantly evolves. You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it’s for your daily tasks or your working environment).


Here's what you can expect from us.

We believe professional success is based on one's ability to build genuine relationships, to showcase her/his talent at every opportunity and to be a lifelong learner. If you share this vision, you will be pleased to find among us highly experienced professionals who will be happy to mentor or coach you. We will invest in your development. We will also provide you with the compensation and the opportunities that will help you make your aspirations a reality. So, if you have a head full of ideas and a soul full of hopes, here the floor is yours.


This is our team philosophy.

Humans were built to help each other. What unites our team is the sense of purpose we get from helping one another and our customers. That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.

Sherweb is committed to fostering, cultivating and preserving an environment of diversity and inclusion where everybody can feel welcome. We're looking to grow our teams with people who share our passion for innovation and creating the best experience for our employees, partners and clients.